Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This can be a small independent e-commerce company located in Columbus, OH that specializes in handcrafted tobacco and accessories. It’s mission would be to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are looking for an awesome way to relax or kick back, get one of these cigarette.
As with any new business, there will be some bumps on the way and Electric Tobacconist USA has encountered its fair share of problems along the way. For example, the lack of online sales delayed the beginning of online orders significantly for the first six months. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we were not in a position to provide our regular customers with the biggest discount to celebrate our six month anniversary as an organization. As it turns out, the delay was not because of the economy, but to a problem with Brightpearl’s end of the entire year shipping plan. In the end, the problems with the shipping system were enough to really put us on our guard for another six months as we planned for the second Electric Tobacconist quarter of our year.
Unfortunately, we didn’t have enough time to prepare, once we were behind on many orders for the next half of the entire year. Thankfully, after reviewing our data, we realized that we could pretty much depend on the electric tobacconist to meet up our future orders. After we received the order volumes, we started making repairs and improvements to our online store. Things were looking good, but things were still not quite there. We had to learn how to better advertise and market our e cigarettes and vaporizer products to increase the interest in them.
We are happy to report that quarter, we saw a dramatic increase in our sales. It would appear that the majority of our customers are responding positively to our recent marketing efforts and that people are being welcomed back by the vapor marketplace. However, despite this welcome return, we are unfortunately experiencing some unprecedented volume increases inside our customer service department. That is something we will have to address over the next half a year.
In addition to an increased amount of sales and new customers, we have been also now seeing more negative reviews about our business than ever before. The unfortunate news is that we have recently been targeted by a band of local “rogue” business vandals, who unfortunately caused an amount of physical damage to our storefront. While our storefront was severely damaged, we have been able to operate it with a minimal degree of service, while awaiting repairs to be completed. Unfortunately, this has forced us to extend the period of time that we are providing free expedited shipping for most orders.
Among the other areas we’ve seen a rise in recently is in the number of people calling our hotline and requesting service. More often than not they are reporting problems with either the product or their receipt. It’s unfortunate that many of these individuals do not realize that people have a returns policy in place. Because of this policy, we’ve been overwhelmed with the number of calls and emails we are receiving. It’s clear that we are currently experiencing an elevated amount of calls and reports from our valued customers. Despite the inconvenience, we have been always glad to provide in-kind services like a refund, replacement or money-back guarantee, so as to ensure their satisfaction.
Beyond the aforementioned news-report topics, there are other important issues we’ve witnessed recently. For instance, among our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it could have. As a result, we have implemented an emergency replacement policy in place for several electric Tobaccconists, no matter their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced how much questions we receive in regards to our services.
Recent press accounts reveal electric Tobaccconists battle to deal with extended repair times. We regret to share, but it may be the reality of owning a retail business, even one centered on providing exceptional customer support. While our goal remains to shoot for continuous improvement also to continually improve our customer experience, we are taking every step essential to address any issues our customers may have. Besides hiring additional staff, we’ve also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.